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Encompassing,
Realistic
Financial
Solutions
Our commitment to helping you meet
your goals means keeping as many of
your financial services as possible
under one roof.
Additional
Services List
Domestic Wire Transfers
Free Notary Service
Money Orders
Night Deposit
Fax Services
Photocopies
Coin Counter
Document Shredding
Order
Checks
Reorder your checks online through Bank-a-Count! Make sure you have your checkbook handy. You can also order by calling or contacting us through online banking.
Financial
Counseling
Certified Credit Union Financial Counselors are here to help! Whether you want to make sure you are on the right track, or could use more hands-on guidance, we’re here for you. Credit Union Financial Counselors help members gain control of their financial futures.
Credit Union Financial Counselors do not provide investment or tax advice.
Debit Card
Round Up
Here’s how it works:
- Use your debit card to make purchases
- Designate a savings account or sub share to save your money
- At the end of each day, your debit card transactions will be rounded to the nearest dollar
- Watch your savings account grow day by day
Combine Debit Card Round Up with a savings sub share to save for goals like college, a vacation, or a special purchase! Enable Debit Card Round Up in It’s Me 24/7 Online Banking under “Pay & Transfer.”
Debt Protection
Protect yourself from the unexpected: job losses, disability, or death could have long lasting financial and emotional impacts for you and your family. Members with debt protection who experience a protected life event could have part or all their loan debt canceled.
- Life, Disability, and Unemployment
- GAP (Guaranteed Asset Protection)
- Mechanical Repair Coverage
If you need to file a claim, we are here to help. We can assist in the claim process Monday through Friday.
Pricing and coverage dependent on your specific products. Life, Disability, and Involuntary Unemployment debt protection is offered through Trustage. Call us at (920)729-2999 to explore options.
ACH On Demand
How to post electronic deposits early:
- Sign in to It’s Me 24/7 online banking
- Look for the You Have Pending Deposits notification or go to Member Services > ACH Transactions
- Click Post Now for eligible deposits
- Review the Terms & Conditions
- Choose where to withdraw the $10 Early Posting Fee*
Note: If you have any distributions tied directly to the deposit, those distributions will occur at time of posting. Any automatic funds transfers will happen at their normally scheduled time.
*Not all electronic deposits are eligible for early posting and are at the discretion of the creditor. Fee subject to change; refer to the ACH on Demand Terms & Conditions for the current fee.
Report a Lost
or Stolen Card
To report a lost or stolen Visa Debit Card, please call our fraud management service SHAZAM at 1 (833) 288-1126. They are available 24/7 to help.
Calling SHAZAM will place a block on your card which will stop any further transactions from happening. SHAZAM will confirm and go over any recent transactions on your card. If necessary, they will also help you file transaction disputes.
Afterwards contact Evergreen Credit Union at (920)729-2999 to order a new card should it be needed. We will work with you to get a new one ordered. Instant issue debit cards are available for same day activation.
Mastercard Credit Card
To report a lost or stolen MasterCard Credit Card, please call our MasterCard processor Envisant at 800-325-3678. They will place a block on your card which will stop any new transactions from happening.
If you need to report fraud or order a new MasterCard, please contact the credit union at (920)729-2999 during business hours. You can leave a message after hours using the Contact Us link in online banking.
Members can also use online banking at any time to lock their MasterCard and stop further transactions.
Fraud and Identity Theft Help
If you are a victim of identity theft, call us immediately at (920)729-2999. We have Member Identity Theft Kits available at the credit union and we will do our best to help you through the process.
Important Information:
We will never use a telephone service (automated or text) to contact you that requires you to enter your account information or social security number. Please contact us directly any time you are concerned about the legitimacy of a link or communication that supposedly came from ECU.
We will never send an email that requests personal information. Our online banking service will never require you to enter anything other than your member number, passwords, and security questions answers to log on. We highly recommend you create a username to access online banking.