Encompassing,
Realistic
Financial
Solutions

Member
Services List

Service Fees

Early Deposit

How to post electronic deposits early:

• Sign in to It’s Me 24/7 online banking
• Look for the You Have Pending Deposits notification
• Click Post Now for pending deposits
• Review the Terms & Conditions
• Choose how to pay $10 Early Posting Fee*

*Not all electronic deposits are eligible for early posting and are at the discretion of the creditor. Fee subject to change; refer to the ACH on Demand Terms & Conditions for the current fee.

Online Banking Login

Debit Card
Round Up

Here’s how it works:

• Designate a savings account or sub share to save your money
• Use your debit card to make purchases
• At the end of each day, your debit card transactions will be rounded to the nearest dollar
• Watch your savings account grow day by day

Combine Debit Card Round Up with a savings sub share to save for goals like college, a vacation, or a special purchase! Enable Debit Card Round Up in It’s Me 24/7 Online Banking under “Pay & Transfer.”

Contact Us

Financial
Counseling

Certified Credit Union Financial Counselors are here to help! Whether you want to make sure you are on the right track, or could use more hands-on guidance, we’re here for you. Credit Union Financial Counselors help members gain control of their financial futures.

Call Now(920) 729-2999

Credit Union Financial Counselors do not provide investment or tax advice.

Debt Protection

Protect yourself from the unexpected: job losses, disability, or death could have long lasting financial and emotional impacts for you and your family. Members with debt protection who experience a protected life event could have part or all their loan debt canceled.

• Life, Disability, and Unemployment
• GAP (Guaranteed Asset Protection)
• Mechanical Repair Coverage

If you need to file a claim, we are here to help. We can assist in the claim process Monday through Friday.

Pricing and coverage dependent on your specific products. Life, Disability, and Involuntary Unemployment debt protection is offered through Trustage. Call us at (920)729-2999 to explore options.

Debt Protection Borrow

Order
Checks

Reorder your checks online through Bank-a-Count! Make sure you have your checkbook handy. You can also order by calling or contacting us through online banking.

Order Checks

Report a Lost
or Stolen Card

To report a lost or stolen Visa Debit Card, please call our fraud service SHAZAM at 1 (833) 288-1126. They are available 24/7 to help.

SHAZAM will close your card and stop any more transactions from happening. SHAZAM will also go over any recent transactions on your card. If needed, they will also help you file transaction disputes.

After, contact us at (920)729-2999 to order a new card. Instant issue debit cards are available for same day activation. You can leave a message after hours using the Contact Us link in online banking.

Mastercard Credit Card
To report a lost or stolen MasterCard Credit Card, please call our MasterCard processor Envisant at 800-325-3678. They will place a block on your card which will stop any new transactions from happening.

After, contact us at (920)729-2999 to order a new card. You can leave a message after hours using the Contact Us link in online banking.

Fraud and Identity Theft Help

If you think you are a victim of identity theft, call us immediately at (920)729-2999. We have Member Identity Theft Kits available at the credit union and we will do our best to help you through the process.

Important Information:
Evergreen Credit Union will never call or text you for your social security number or account information. We will never ask you to install screen sharing software. If you have received a request, contact us immediately at (920)729-2999.

Members are highly encouraged to create a unique and private username for online banking. Nobody will ever ask for your online banking username or password. Account codewords can also be added at your request for in-person and telephone transactions.