Our online resource center is here to provide the answers you need. Included are solutions to commonly asked questions and video tutorials for online banking.
If you have not previously enrolled in online banking, please stop by the credit union in person. We will verify your information and set up your username and password.
If you have previously used online banking and have forgotten your information, call us at (920) 729-2999 or stop in. We will reset information and help you log back in. Information cannot be reset via our online contact form, e-mail, or text.
Online banking accounts are disabled after an extended period of inactivity. Please contact us if you need access restored.
Members can transfer money between their own shares in online banking and in our mobile app. Find “Transfer Money” under the “Pay & Transfer” menu when on desktop.
You’ll be able to choose if you would like to move money right away or at a scheduled time in the future. Automatic Fund Transfers set for the future occur overnight of the day selected. If moving money to pay a bill or loan, we suggest you select at least one day earlier than when the money is to be withdrawn. Scheduled transfers will appear at the bottom of the “Pay & Transfer” screen.
Check out It’s Me 24/7’s video tutorial for more help transferring money:
To enroll in E-Statements, log into your account in online banking (desktop or web browser only). In the navigation bar, hover over “My Documents” and click the button under E-Statements that appears. Fill out the enrollment form with a valid e-mail address that you check regularly. Check your e-mail for a confirmation notice.
Once you have enrolled, the E-Statements button will take you directly to your most recent statement. Note: You may have to wait for the next statement cycle for your E- Statement to generate for the first time. E-Statements are typically available the same day they are issued.
To view your E-Statements, log into your account in online banking. In the navigation bar, hover over “My Documents” and click “Go to E-Statements” in the lower left corner of the drop-down menu. Click ”Continue to E-Statements” to proceed.
If using our Evergreen Credit Union mobile app, E-Statements can be found under the “More” hamburger menu in the lower right. Then select “eStatements” under Member Services. You will be asked to log in if you have not already.
To receive and review your electronic receipts, you must enroll in My Virtual Strongbox (VSB). VSB is available in It’s Me 24/7 online banking under the “My Documents Tab.”
Check out It’s Me 24/7’s video tutorial for step by step instructions:
Members enrolled in online banking can download and use our mobile app. No additional passwords required! Our mobile app allows you to transfer money on the go, view E-Statements from anywhere, and deposit checks from home. Your online banking username, security questions, and passwords will carry over to our mobile app.
Make sure to look for “Evergreen Credit Union” with the white background and green tree icon.
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Members may set Debit Card Activity Alerts for their Evergreen Credit Union Debit Cards through our mobile app. To set up activity alerts, select the “More” hamburger menu in the lower right corner. Select “Manage My Cards.” Choose which card you would like to set activity alerts for. Note: only cards tied to the account you logged into will be listed.
Activity Alerts are delivered to your phone as push notifications. For example, if you have enabled Authorized transactions above $5.00, you would get a notification on your phone informing you a purchase was made for $32.45 at Speedy Mart.
If you receive an alert for a transaction you did not authorize or recall making, please review your transaction history immediately in online banking. If you believe a charge is fraudulent or unauthorized, call the credit union or the number on the back of your card.
Members may turn their Evergreen Credit Union Debit Cards On and Off through our mobile app. “Manage My Cards” may be found under the “More” hamburger menu in the lower right. You will be asked to log in if you have not already.
The Manage Cards menu will list all debit cards tied to the account you logged in with. Select which card you would like to manage. Second from the bottom is “Temporarily Lock This Card.” Select this button, and then the black “Temporarily Lock Card” button. Select “ok” in the pop-up window to lock your debit card. It will now turn red in the Manage Cards menu.
To unlock your card so you may continue to use it, return to the Manage Cards menu. Select the card you would like to manage. Second from the bottom, choose “Unlock This Card.” Then select the black “Unlock Card” button. Select “ok” in the pop-up window to unlock your debit card. It will change back to green in the menu.
Please note, turning your card off will only prevent new point of sale transactions. Recurring bills, returns, and dispute adjustments will continue. Lost or stolen cards must still be reported.
To use Remote Deposit Capture, log in to the Evergreen Credit Union mobile app. Select “Deposit Check” with the camera icon under “Move Money.” If this is your first time using RDC, you will need to click “Register.” Your registration will be reviewed by the credit union and may take up to two business days to be approved.
After you have been approved, “Deposit Check” will bring you to the mobile deposit menu. Click “Deposit Your Check” to begin. Make sure to review the check deposit tips before proceeding. You must write Deposited and the date on the front of the check. For Mobile Deposit at Evergreen Credit Union must be written on the back.
Follow the instructions on screen, including entering the check amount and taking a picture of the front and back. After clicking submit, retain the check until after the deposit has cleared. Deposits are manually verified and typically are deposited by the end of the next business day, Saturday excluded.
If your deposit has been rejected, an e-mail is sent to the address associated with your Evergreen Credit Union account with an explanation why. Rejected checks may be resubmitted with corrections.
To report a lost or stolen Visa Debit Card, please call our fraud management service SHAZAM at 1 (833) 288-1126. They are available 24/7 to help.
Calling SHAZAM will place a block on your card which will stop any further transactions from happening. SHAZAM will confirm and go over any recent transactions on your card. If necessary, they will also help you file transaction disputes.
If you need a new debit card or a replacement card, please contact the credit union at (920) 729-2999 after speaking to SHAZAM. We will work with you to get a new one ordered.
To report a lost or stolen MasterCard Credit Card, please call our MasterCard processor Fidelity at 1 (800) 991-4964.
They will place a block on your card which will stop any further transactions from happening. Fidelity will go over any recent transactions on your card and file any transaction disputes at the time of your call. A new MasterCard will be issued from Fidelity and you can expect to receive it within 7 to 10 business days.